Shipping Policy
Shipping Policy
Sorena Jewellery
Average Delivery Time
Once an order is placed, we require 1–4 working days to process it. Orders placed during weekdays are generally processed within one working day. Orders placed on Friday evenings or weekends may take slightly longer.
After processing, your order will be dispatched. Delivery typically takes 10–14 working days, depending on your location.
We aim to make the ordering and delivery experience as smooth as possible. If you have any questions, our customer service team is always happy to assist.
How Your Order Is Processed
Placing an order with Sorena Jewellery is simple:
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Visit the product page and select your desired item.
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Click “Add to Cart.”
Make sure you have selected the correct variation (e.g., size, colour, style).
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Once ready, click “Checkout.”
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Enter your shipping details carefully to ensure correct delivery.
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Click “Continue to Shipping.”
Here, you can review your delivery details. All shipping is 100% free, as we always cover the delivery cost for our customers.
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Click “Continue to Payment.”
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Choose your preferred payment method.
All payment options available on sorenajewellery.com are SSL encrypted, ensuring a secure checkout environment.
Accepted payment methods may include:
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Credit and debit cards (e.g. Mastercard, Visa, Maestro)
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Apple Pay
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Other secure payment options depending on region
After selecting your payment method, click “Complete Order.” You will be redirected to your chosen provider to finalise the payment. Follow the steps shown to complete your purchase.
If you experience any issues during the checkout process, please contact us — we’re here to help.
Shipping Costs
We cover all shipping costs. Every order is delivered completely free of charge, with no minimum order value required.
Shipping Your Order
Found your perfect piece? We understand you’ll want to enjoy it as soon as possible — which is why we process and ship every order as quickly as we can.
To maintain fair pricing, we occasionally consolidate shipments in batches. This allows us to offer premium-quality jewellery at an accessible price point while reducing environmental impact.
Important Note
Due to high demand or global logistics factors (such as seasonal peaks or customs delays), some deliveries may take slightly longer than expected. We appreciate your understanding and patience.
If you’d like to enquire about faster dispatch, please contact us by email. Our support team will be happy to help.